Shipping Policy
At Sovia Glow, we are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for details on processing times, shipping rates, and estimated delivery timelines.
1. Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation email is sent.
Once your order has shipped, you will receive a shipment confirmation email with tracking information.
2. Shipping Rates and Delivery Estimates
We are proud to offer Free Shipping within the United States.
For international orders, shipping costs and delivery times vary by region.
Note: Delivery times are estimates only and may be affected by customs inspections, local courier delays, or weather conditions.
| Region | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United States | 3–5 business days | Free |
| Canada | 5–10 business days | $6.90 USD |
| United Kingdom | 5–10 business days | $7.90 USD |
| Europe (Other Countries) | 7–15 business days | $8.90 USD |
| Australia & New Zealand | 7–15 business days | $9.90 USD |
| Asia | 7–15 business days | $8.50 USD |
| South America | 10–20 business days | $9.90 USD |
| Africa | 10–20 business days | $10.90 USD |
| Other Regions | 10–20 business days | $11.90 USD |
3. Shipment Confirmation and Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your delivery status in real time.
Tracking updates may take up to 48 hours to appear after shipment.
4. Customs, Duties, and Taxes
Sovia Glow is not responsible for any customs fees, import duties, or taxes imposed by your country’s customs authorities.
All applicable charges are the customer’s responsibility and are not included in the product or shipping costs.
5. Shipping to P.O. Boxes
We currently do not ship to P.O. boxes, APO/FPO addresses, or military bases.
Please provide a valid physical delivery address during checkout.
6. Delays
While we strive to deliver all orders on time, occasional delays may occur due to:
Weather conditions
Customs processing
Carrier issues
Local holidays or peak seasons
If your order is significantly delayed, our support team will contact you via email.
7. Contact Us
If you have any questions or concerns regarding shipping, please contact our support team:
Sovia Glow
📍 1271 Avenue of the Americas, New York, NY 10020, United States
📧 support@soviaglow.com
📞 +1 (350) 444-7505
🕒 Mon–Fri, 8 AM – 5 PM (EST)